IMS Policy
PrimeHaul's Integrated Management System for safety, quality, and professionalism in dispatch.
SAFETY & PROFESSIONALISM
Riders follow PPE standards, safe riding practices, and clean handling. We prioritise customer and rider safety on every dispatch.
CHAIN OF CUSTODY
Clear pickup/drop-off confirmations, verified recipient details, and documented handovers to prevent loss or tampering.
INCIDENT HANDLING
Issues are escalated quickly via WhatsApp/phone. We record incidents, resolve them promptly, and take corrective actions.
QUALITY & COMMUNICATION
Consistent updates from request to delivery. Professional tone, neat appearance, and reliable timing on every job.
COMPLIANCE
We comply with Nigerian regulations and avoid prohibited items. Riders are briefed on lawful carriage and safe routes.
CONTINUOUS IMPROVEMENT
We review performance, customer feedback, and incidents to refine processes, training, and rider readiness.