Privacy Policy
How PrimeHaul handles personal data for dispatch customers and riders.
DATA WE COLLECT
Names, phone numbers, pickup/drop-off details, delivery notes, and chat metadata from WhatsApp or contact forms. For riders, we collect identification and compliance documents.
HOW WE USE IT
To provide dispatch services, coordinate riders, send confirmations, and improve service quality. We may use data to resolve incidents, billing, and compliance queries.
LEGAL BASIS
Service performance (fulfilling delivery requests), legitimate interests (fraud prevention, service improvement), and consent where required (marketing messages).
COOKIES & ANALYTICS
Our site may use cookies for basic functionality and anonymous analytics. No sensitive data is stored in cookies.
THIRD PARTIES
We share necessary data with riders, payment or communication providers, and law enforcement if legally required. We do not sell personal data.
RETENTION
We retain dispatch records for operational, compliance, and accounting needs, then securely delete or anonymise.
YOUR RIGHTS
You may request access, correction, or deletion where applicable. Contact us via WhatsApp or email for privacy requests.
CONTACT
Questions about privacy? Reach us on WhatsApp +234 818 407 4900 or email hello@primehaullogistics.ng.